In today’s magnifymondaymoment video I talk about one thing you don’t want to get media exposure for.
That is your mismanagement of your social media platforms and more to the point, less than desirable treatment of customers who complain about your product or service on your social platforms. This sort of interaction often gets picked up by the media and it’s not pretty.
This is exactly what happened last week to a Patisserie based in Alexandria, Sydney.
You can check out the article I refer to here: https://lnkd.in/fANCZEM
If you want help with social media management, crisis management and how to deal with disgruntled customers who complain on your social channels look no further than the wonderful Mireille Ryan PSMMI from the SMMI – Social Media Marketing Institute.